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Full-Time IT Assistant | Ridgeland, MS

Mid South Rehab Services, Inc.

This is a Full-time position in Ridgeland, MS posted February 3, 2021.

Mid South is looking for an IT Assistant to join our TEAM of professionals at our Employee Support Center in Ridgeland, MS.

The position supports company computer applications and platforms. It also troubleshoots problems and advises on the appropriate action. The position focuses on user support and customer service.

Nature and Scope

The position will report to the Director, Information Technology and serve as user support to the company. The position will also support the Director, Information Technology in strategic planning for the growth of information resources in support of all corporate operations and areas.

Education Requirement: Associates Degree in Computer Science or Computer Related Field


Working knowledge of fundamental operations of relevant software, hardware and other equipment

  • Knowledge of relevant call tracking applications
  • Knowledge and experience of customer service practices
  • Related experience, training and technical aptitude
  • Dealing with a high volume, interactive web environment
  • Excellent interpersonal and oral and written communication skills, with the ability to relate to both technical and non-technical people required
  • Demonstrated record of exceptional leadership skills
  • Must possess excellent organizational and time management abilities
  • Demonstrated ability to analyze and solve problems as appropriate

Principal Job Responsibilities

  • Respond to requests for technical assistance in person, via phone or electronically.
  • Diagnose and resolve technical hardware and software issues.
  • Research questions using available information resources.
  • Advise user on appropriate action.
  • Follow standard help desk procedures.
  • Log all help desk interactions.
  • Administer help desk software.
  • Redirect problems to appropriate resource.
  • Identify and escalate situations requiring urgent attention.
  • Track and route problems and request and document resolutions.
  • Prepare activity reports.
  • Stay current with system information, changes and updates.
  • Maintain, administer and ad users to VOIP/Fax Over IP systems.
  • Maintain and add users to critical web enabled systems.
  • Maintain, add and train users in the use of VOIP/Fax Over IP systems.
  • Add and train users on usage of the company bio-metric time clock system.
  • Perform routine software updates to servers and client systems.
  • Perform routine physical maintenance to all I.T. assets within the company.
  • Perform daily backup operations as needed.
  • Assist in setup/configuration of new facility assets in support of ongoing implementations.
  • Prep, log and track all I.T. assets for inventory control purposes, maintaining detailed record of all software/hardware and auxiliary I.T. devices for these assets.
  • Monitor and log network for connectivity failures and respond or escalate as appropriate.
  • Maintain and troubleshoot DSL and wireless connectivity issues at remote sites.
  • Perform duties for retirement or re-allocation of I.T. assets.
  • Perform physical/software upgrades on client pc systems.
  • Follows company expectations in regards to HIPAA/Corporate Compliance policies and procedures.
  • Performs other duties as assigned.

Physical Requirements

  • Job duties are generally performed in a clean and well-equipped area with uniform temperatures and normal noise levels
  • Work positions include sitting, standing, bending or squatting and kneeling with mobility necessary
  • Average sight, talking, hearing, and touching are necessary
  • Ability to lift up to 50 pounds, turn, move office supplies to complete work tasks without posing a direct threat to the health, safety or well being of themselves or co-workers
  • Must be able to drive between facilities and specific locations as needed
  • Overnight travel may be required


To attract and retain the best clinical professionals, Mid South Rehab Services, Inc., offers a comprehensive competitive benefits package that includes:

  • Health
  • Dental
  • Vision
  • Company Paid Life Insurance
  • Long Short-Term Disability
  • 401k with Employer Match
  • Paid Time Off
  • Company Paid and Sponsored CEU’s
  • Recognition Programs

If you are ready to make a change and join a company that views every individual as an asset and work in a culture that’s driven by passion with a firm commitment to serving others and creating positive life changing experiences, look no further! We will serve as your foundation to grow professionally, financially, and .spiritually.

If you’re interested in this opportunity, please apply today! For further information about our company, please visit

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