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Desktop Support

MWIDM Inc.

This is a Contract position in Holly Springs, MS posted February 2, 2021.

Job DescriptionTitle: Help Desk Support Level 2Location: 805 West Street, Holly Springs,MS,USA,38635Duration: 6 monthsFlexible hours – Monday through Friday Description:This position is a temp to hire position that is responsible for Level 2 Help Desk Support in a manufacturing environment, which includes, but is not limited to, end-user support, end-user machine imaging and deployment, multifunction printer support, label printer support, mobile computer (Android) support, and basic Active Directory account management.• Meet Ticket SLA’s (Service Level Agreements) by completing support tickets in atimely manner• Provides Level 2 Help Desk Support to local site employees and occasionally remoteemployees for the division• Experience in Remote Support Software such as DameWare, BOMGAR, orTeamViewer• Imaging and Deployment of end-user machines via PXE Imaging• Multifunction Printer Support• Zebra Label Printer Support• Zebra Mobile Computer/Scanner Support• Basic Active Directory account management (password resets, Organization Unitmanagement, etc.)• Basic WAN/LAN experience• Participation in small-scale site projects in conjunction with EMOE Divisional IT Team1-2 Years of Level 1 or Level 2 Help Desk Support experienceProficient in ticketing systems, such as Remedy, Service DeskNow, and CA Service Desk Manager.Basic knowledge of Active Directory and Group Policies. Exceptional customer service skills, and desk-side manners. Basic knowledge of WAN/LANExperience supporting a manufacturing company highly preferredBachelor’s Degree in Computer Science or other related field PreferredCOMPTIA Certification A+ Preferred Company DescriptionMWIDM is a certified minority and women owned business enterprise (MWBE) committed to maximizing global workforce solutions on behalf of its clients. With over a decade of experience, MWIDM provides Workforce Solutions to a broad range of business sectors including Systems Integration, Banking & Finance, Telecommunications, Life Sciences, Healthcare, Energy, Technology and Supply Chain.Established in 2004, MWIDM currently employs over 3,500 industry professionals supported by 38 national and international locations throughout the U.S., India and Canada. It’s an exciting time at MWIDM as we make significant investments in growing our Healthcare staffing division.

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